Multisourcing is now multitasking and agile integration is the key enabler. An incremental evolution of a contractual framework is not the answer. Cloud-based platforms have emerged that make possible a next generation solution – Digital SIAM.
SIAM is an approach to manage and integrate multiple suppliers of services to provide a single business-facing IT organization. The objective is to seamlessly integrate interdependent services from various internal and external service providers into end-to-end services to meet business requirements.
Digital SIAM enables agile technology ecosystems.
Facilitate enterprise IT shift from supplier of services to broker of supply chain ecosystems.
Increased adoption of hybrid cloud and the proliferation of cloud-based service bundle options requires digital integration and brokerage capabilities.
Cloud-based platform workflow collaboration reduces inefficiencies and errors created through legacy toolsets and antiquated communications.
Application program interfaces (APIs) integrate the ecosystem with customers to facilitate self-provisioning and near real-time analytics and reporting.
Digital SIAM provides the assurances of a fully managed service with the commercial benefits of an as-a-service offering. Rapid improvements in cloud-based service automation platforms make this reduced capital and labor model possible.
A single system of record provides end-to-end visibility into ITIL processes while eliminating tool redundancy and automating workflow to deliver faster services. Users take advantage of self-service capabilities to request IT services, track progress, and resolve problems without the noise and clutter of phone and email traffic.
Automate discovery and improve quality of service and IT infrastructure data, increase service availability by correlating events across the services landscape, and create operational agility by automating service restoration and orchestrating user self-provisioning, including cloud brokerage services.
Manage IT as a business with consolidated demand, financial, and resource data and gain visibility into spend to better align investments with business objectives. Create transparency with consumers and vendors to optimize performance and value. Reduce risk through improved compliance and audit capabilities.
It’s time to automate IT service management. As the proliferation of services, customers, suppliers, and data continues, large portions of the SIAM function must be provided through software versus labor. Digital SIAM changes the way core ITIL functions are delivered.
Consumerize the IT service experience with an inuitive, familiar, consumer-like storefront for users.
Streamline service restoration through automated routing, centralized communications, and a single system of record.
Automate low-risk frequently executed changes as pre-approved and initiated from the Service Catalog.
Automate identification and validation of CI’s and present analytic dashboards to speed investigation and response.
The automation of tasks, the consolidation of tools and redundant work efforts, and the digital transparency of process and work flow has enabled the SIAM role to provide more value within a reduced cost structure.
Improve services and processes with real-time workflow data to stay on top of projects and tasks.
Use metrics to manage vendors proactively to better control costs and improve their services to your organization.
Optimize business services through enhanced visibility, increased service availability, and operational agility.
Gain visibility into spending, connect costs to service usage, and align investments to business goals.