Symbio Managed Services
Our IT Business Managment (ITBM) expertise and scalable digital platform provides insight to fuel our operational governance support services to ensure the health of the IT ecosystem on an ongoing basis.
Symbio Managed Services integrates our core advisory service offerings to provide an efficient and effective operational governance support service.
DIGITAL SIAM
Expertise with the complexity of coordinating multisourcing environments and structuring governance models to eliminate gaps and overlaps.
STRATEGIC SOURCING
Design, implementation, and support of sourcing management and governance organizations from both supplier and consumer perspectives.
IT BUSINESS MANAGEMENT (ITBM)
Innovative designers of IT Financial Management and Performance Management systems and processes in support of multisourcing IT ecosystems.
Symbio Managed Services
Symbio’s Managed Service provides data-driven insights and best practice sourcing management and governance expertise to capture expected value and create unforseen opportunities.
Our digital platform provides a common destination for all shared services stakeholders, serving as a communication and information repository with KPI dashboards and operational, performance, and financial reporting.
Multisourcing Governance as a Service.
Symbio Managed Services provides structure, process, and support to manage a multisourcing ecosystem.
Stakeholder Management
Foster healthy relationships through effective communications, collaborative planning, and robust service portfolio management to ensure satisfaction.
Commercial Management
Create and maintain a comprehensive yet agile services contract with governance processes that ensure compliance and facilitate change.
Performance Management
Monitor and alert service level performance, provide meaningful reporting and dashboard analytics, and manage the escalations and exceptions processes.
Financial Management
Consolidate financial planning and reporting, facilitate invoice, chargeback, and dispute management, and monitor performance credits and earnbacks.